Product Information and Use
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Q: What are some possible uses for Command™ Products?
A: Command™ Products are a great alternative to nails or screws, 3M™ adhesive holds on strongly yet stretches off cleanly.
Command™ Picture Hanging Strips are our best selling products and are ideal for for hanging all sizes of frames on the wall (see packs for size and weight guides). They are great for creating collages and galleries without the risk of wall damage.
Command™ Hooks and Clips are perfect for cupboards, lockers, offices, kitchens, utility rooms, kids' room, baths, boats and campers. Each package of hooks comes with extra strips so the hooks can be reused or repositioned.
Command™ Party and Clear Products are ideal for seasonal decorating when you want a more discreet hook and to make the decoration the feature. -
Q: How much weight will Command™ Hooks and Strips hold?
A: Command™ Products and Strips come in a range of different sizes, types and designs. Please see packs and/or product detail pages for information on weight limits, holding power and maximum frame sizes (Picture Hanging Strips).
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Q: What size Command™ Picture Strips do I need to use?
A: See our guides to selecting the right size and amount of Command™ Picture Strips for your frame
Command™ Picture Hanging Strips Hold Strongly to a variety of surfaces Strip Size Product Number Sets of Strips in pack Each Set Holds Up To Each Pack Holds Up To Max Frame Size Small 17202 4 0.5 kg 1.8 kg 20cm x 25cm Medium 4 pack 17202-4pk 4 1.4 kg 5.4 kg 45cm x 60cm Large 17206 4 1.8 kg 7.2 kg 60cm x 90cm Medium 3 pack 17201
(DIY Stores Only)3 1.4 kg 4 kg 25cm x 45cm Narrow 17207 4 1.4 kg 5.4 kg 45cm x 60cm
Max Frame Size Max Weight Number of Sets (Pairs) of Strips Required 17202 17201-4pk 17207 17206 cms inches Kg Lbs Small Strips Medium Strips Narrow Strips Large Strips 8cm x 13cm up to 3" x 5" 450 g 1 lb 1 up to 13cm x 18cm up to 5" x 7" 900 g 2 lbs 2 up to 18cm x 23cm up to 7" x 9" 1.3 kg 3 lbs 3 1 1 up to 20cm x 25cm up to 8" x 10" 1.8 kg 4 lbs 4 2 2 1 up to 40cm x 50cm up to 16" x 20" 3.6 kg 8 lbs 3 3 2 up to 45cm x 60cm up to 18" x 24" 5.4 kg 12 lbs 4 4 3 up to 60cm x 90cm up to 24" x 36" 7.2 kg 16 lbs 4 All Command™ Picture Hanging Strips include 4 sets
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Q: Why do I have to wait an hour before using the product?
A: The one-hour wait ensures that the adhesive has had enough time to build strong adhesion to the wall or surface before any weight is placed on it. After initial application we always recommend that you remove the frame (Command™ Picture Strips) or Hook Piece (Command™ Hooks) from the wall, in order to press firmly on the strips for 30 seconds. Leave for at least one hour before rehanging/reattaching.
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Q: How long will Command™ products stay up for?
A: Command™ adhesive is designed to stay in place for as long as you need it to, and will stay put for many years. Therefore Command™ Hooks and be used as temporary or permanent hanging solutions. When you do want to take them down, they stretch off cleanly, without damaging your walls.
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Q: Do I need to prepare the surface?
A: Always ensure the surface is dry and is free from dust or grease. For perfect preparation we advise the surface is cleaned using isopropyl rubbing alcohol or methylated spirits, wipe gently and let dry. Do not use household cleaners.
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Q: Why can't I clean the surface with a household cleaner?
A: Many household cleaners leave behind a very thin layer of residue that affects how strongly the adhesive will bond to the surface.
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Q: Can I use more than one hook if I want to hang an item that's heavier than the weight listed on the package?
A: No. We don't recommend it.
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Q: Can I use Command™ on the ceiling?
A: No, we do not recommend using general hooks or strips on the ceiling, due to weight bearing load. However, Command™ Ceiling Hooks in our party range can be used for lightweight paper decorations.
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Q: What happens if I pull too hard when removing, and the strip breaks?
A: Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive.
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Q: Is there latex in Command™ Strips?
A: No. Command™ Strips contain an adhesive that is a synthetic rubber resin and does not contain natural rubber latex.
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Q: Where can I buy Command™ Products?
A: Command™ Products are available at all good DIY, high street and grocery retailers and online. See where to buy page for full list of retailers
Surfaces
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Q: Which surfaces will Command™ Products stick to?
A: Painted walls and plaster, stained or varnished wood, glass, tile, stainless steel and melamine.
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Q: Can I use Command™ Products on fresh paint?
A: Paint should be fully cured (check paint can for manufacturer's cure time) before using Command™ Products, please wait at least 7 days. Also, alcohol may remove or dull the surface of fresh paint.
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Q: Can I use Command™ Products on wallpaper?
A: You should not use Command™ Products on delicate or paper wallpaper. It may not adhere well to some vinyl wallpapers. Due to the wide range of wallpaper finishes available, some types may be particularly delicate. It is important to note Command™ adhesive is only as strong as the wallpaper’s adhesive bond to the surface below.
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Q: Will Command™ Products stick to brick?
A: No. Command™ Products are intended for most smooth, solid and robust surfaces such as those listed above.
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Q: Can I use Command™ Products on glass windows?
A: It is okay to use Command™ Products if the glass is not exposed to direct sunlight or not flooded with water. For example: Do not use inside or outside on south or west windows. For glass shower doors use our special Water Resistant line of products (blue strip) which are clearly marked on our packaging.
Climate and Temperature
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Q: Can I use Command™ Products in my car?
A: Because the adhesive could soften and lose adhesion above 105°F (40°C), we don't recommend using it in your car. In addition, vinyl dashboards and door panels contain high amounts of plasticizers to maintain flexibility, and this makes adhesion to these surfaces difficult.
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Q: Can I use Command™ Products on my car windows?
A: No. These products are not for use on the inside or outside of automobile windows due to weather extremes.
Trouble Shooting
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Q: What happens if I pull too hard when removing, and the strip breaks?
A: Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive.
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Q: Picture Frame won’t stay on the wall?
A: Ensure that you have left at least one-hour before you hang your picture frame. Once you have positioned the frame in initial application, we always recommend that you remove the frame from the wall (grab frame at the bottom and peel off surface) . Once the frame is taken down, then make sure you press firmly on all the strips again for 30 seconds to ensure they are firmly in place (i.e. press on strips on the wall and on the back of the frame). Wait one hour before rehanging picture (to allow the adhesive to bond), and when doing so, listen for the 'click' to ensure the strips are 'locked' in place.
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Q: Both sets of Picture Strips come away from the wall after removing frame
Ensure strips have been separated along perforations before pairing together.
Ensure you have pushed each set of strips firmly through the frame for 30 seconds when first applied.
For further infornation please contact our customer information centre on 0800 1218692.
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